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Effective Date: September 5, 2025

POPIA Disclaimer

  • We respect your right to privacy and are committed to ensuring compliance with the Protection of Personal Information Act (POPIA), which regulates how we collect, process, store, share, and destroy any personal information provided to us.

    Why We Collect Personal Information

    We collect personal information to communicate and provide services to you through our website, email, SMS, WhatsApp, or telephonically, in order to:

    • Respond to queries, comments, or service requests,

    • Inform you of new features, offers, or platform updates,

    • Enable us to process, validate, and verify user registrations, load postings, and quotations,

    • Facilitate secure payments and escrow transactions,

    • Comply with verification (KYC/AML) requirements for payouts,

    • Improve your overall experience on MyLoads.co.za.

    Processing of Information

    We may share your personal information only under the following conditions:

    • To comply with applicable law, regulatory obligations, or valid legal process served on MyLoads (Pty) Ltd,

    • To protect and defend the rights, property, or safety of MyLoads, its users, or partners,

    • To verified service providers, contractors, or business partners who require the information to provide services on our behalf, subject to confidentiality obligations.

    Security Measures

    We will:

    • Treat all personal information as strictly confidential,

    • Implement appropriate technical and organisational measures to protect information against unauthorised processing, accidental loss, destruction, alteration, or disclosure,

    • Promptly notify you if we become aware of any unauthorised use, disclosure, or breach of your personal information,

    • Provide reasonable evidence of our compliance with this policy upon request,

    • Retain your personal information only for as long as it is required to fulfil the purposes stated above, unless a longer period is required by law or with your consent.

    Important Notice: Although we take strict precautions to safeguard personal information, MyLoads shall not be liable for any loss or damage suffered as a result of disclosure or breaches that are beyond our reasonable control.

    Your Rights

    As a user, you have the right at any time to:

    • Rectify or update the personal information we hold about you,

    • Object to the processing of your personal information (where legally permitted),

    • Request the return or destruction of your personal information (subject to applicable law),

    • Lodge a complaint with MyLoads (Pty) Ltd or with the Information Regulator of South Africa.

    International Transfers

    All personal information processed by MyLoads is stored within South Africa and is not transferred to any third country or international organisation, unless expressly consented to by you or required by law.